Policies

SHIPPING:

Shipping for smaller packages and international shipping is via USPS.  For larger boxes, ie. our skein winders, we usually ship FED EX Ground.  If a package is going within our shipping zone, we may opt for USPS.

RETURNS:

We do accept returns, providing the following:

• Buyer must first notify us that you wish to return an item.
• Returns must be made within 14 days.
• Buyer is responsible for shipping costs.  
• Yarn must be in new, unused, condition.  

SALES TAX:

Residents of the state of Vermont will be charged 6% sales tax calculated on the total of the order. Residents of all other states are responsible for paying any applicable local sales tax.

PRIVACY NOTICE

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

To buy from us, you must provide contact information (like name and shipping address). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. We will share your shipping address only when shipping your order and only with that shipper.  At this time we ship via FedEx and the USPS.  We do not collect any financial information through this website. 

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. You can also, by logging into your account::

·      See what data we have about you, if any.

·      Change/correct any data we have about you.

·      Have us delete any data we have about you.

·      Express any concern you have about our use of your data.